We currently ship to all countries in the European Union and across the United States.
Shipping costs are calculated individually at checkout based on the item’s size/weight and the destination.

If you're located outside the EU or US, please contact us for a custom shipping quote — we often arrange worldwide delivery. For multiple items ordered together, we combine packaging where possible so you only pay one shipping fee per order.

We aim to dispatch all orders promptly. Most ready-to-ship items leave our facility within 1–3 business days.

Transit times vary by destination:

• 3–7 business days within Europe
• 5–10 business days to the US for standard shipping
  (Larger or freight shipments may take slightly longer.)

You’ll receive an email confirmation with tracking details as soon as your order ships.

How do you ensure items are safely packaged for shipping?

Every item is professionally and securely packed according to its unique shape, size, and fragility.

Can you accommodate special delivery or handling requests?

We work with art logistics specialists to create custom packaging that protects your piece during transit — even the most delicate vintage object or art print will arrive safely and intact.

All shipments are fully insured for their value, giving you added peace of mind.

For high-value or oversized items, we can also arrange white-glove delivery service (including in-home delivery, placement, or installation) upon request.

If you require any special handling or delivery arrangements, just let us know — our team is happy to accommodate where possible.

Please note that orders shipped outside the EU may be subject to import duties, taxes, or customs fees, as required by your country’s regulations.

These charges (if applicable) are the responsibility of the recipient and are not included in the item price or shipping cost.

Carriers typically bill any import duties due at the time of delivery.
We always include the necessary documentation to ensure smooth customs clearance for international shipments.

If you have any questions about customs or need help navigating the import process, we're happy to assist.

What is your return policy if a piece isn’t right for me?

We hope every piece from Cultural Habits finds its place in your home.
But if it’s not quite right — you can return your item within 14 days of receipt.

 At this time, we do not offer prepaid return labels, so return shipping costs are the customer’s responsibility. We kindly ask you to arrange return shipping directly; we’ll provide a list of our recommended shipping partners in your country to help you choose the best option.

To be eligible for return, the item must be in the same condition in which you received it — unused, undamaged, and with all original tags, components, or certificates.

Please retain the original packaging — many of our items come with custom protective materials, and using them for returns helps ensure safe transit back to us.

We understand you'll want to unpack your item to inspect it; we only ask that you handle it with care until you’re sure you’ll be keeping it.

 

Are there any items that cannot be returned?

Nearly all items in our collection are eligible for return under our standard policy. The only exception is custom or made-to-order items created specifically for you. These are non-returnable unless they arrive damaged or not as described.

Custom-made items are clearly marked in their product descriptions, so you’ll know upfront if special conditions apply.

We do currently accept returns of vintage items (see details below in the Vintage Itemssection).Please note that very large or heavy items — such as oversized furniture — can be expensive to return. While returns are allowed, the return shipping cost will be the customer’s responsibility, so we recommend carefully reviewing dimensions and fit before ordering bulky items. Don’t hesitate to ask us for additional information to help you decide.

If you need to return an item, simply follow these steps — we’re here to support you throughout:

1. Contact Us
   Email our customer support at support@culturalhabits.com within 14 days of receiving your item to request a return.
   Please include your order number and a short note on the reason for the return (your feedback helps us improve).
   We typically respond with confirmation and next steps within 1–2 business days.
   
   
2. Return Instructions
   Once your return request is approved, we’ll provide the return shipping address and detailed instructions on how to pack and ship your item safely. We’re also happy to answer any questions to ensure the process is clear.
   
   
3. Packing the Item
   Please repack the item securely in its original packaging, including any custom foam or wrapping it came with.
   The item should be protected to the same degree as it was shipped to you. Include any original components, certificates, or accessories.
   
   
4. Shipping the Return
   We’ll provide a list of our recommended shipping partners in your country to help you choose the best option.
   (At this time, we do not offer prepaid return labels, so return shipping costs are the customer’s responsibility. We kindly ask you to arrange return shipping directly; we’ll recommend reliable carriers to simplify this step.)
   
   Please keep your shipping receipt and tracking number, and feel free to send us the tracking number so we can also monitor the return and be ready for its arrival.
   
   
5. Return Processing
   Once we receive the returned item, we’ll notify you and begin processing your return.
   We’ll inspect the item to ensure it meets our return conditions (unused and undamaged).
   If everything checks out, we’ll issue a refund for the item’s purchase price to your original payment method.
   
   We aim to process returns promptly — usually within 5–10 business days after we receive the item, often sooner.

(Please note: original shipping fees paid on the order are non-refundable, unless the return is due to an error or damage on our part.
Also, if you paid any import duties or taxes upon delivery, we do not refund those — you may check with your local customs office for possible reimbursement procedures.)

Once your return is processed, you’ll receive a confirmation email. Depending on your bank or credit card provider, it may take a few more days for the refund to appear in your account.

In the rare event that your item was damaged in transit or you received the wrong item, please contact us at support@culturalhabits.com within 48 hours of delivery.
Attach photos of the damage or details of the error, and we’ll promptly assess the situation.

In such cases, you will not be responsible for any return shipping costs.We’ll either arrange a pickup at our expense or send you a prepaid return label. We’ll work with you on a resolution — whether that’s sending a replacement (if available) or providing a full refund.

We do not offer direct exchanges, primarily because most of our items are unique or limited in quantity.

If you wish to exchange an item, the best approach is to return the original for a refund and place a new order for your desired item.

Feel free to contact us — we’re happy to guide you through the return and help you reserve your next piece to ensure a smooth process.

Our vintage pieces are often decades old, so they may show subtle signs of age or patina. We believe these characteristics are part of each piece’s authenticity and charm, and we take pride in the unique history that comes with vintage objects.
We make sure to describe the condition of every vintage piece transparently and in detail. Each product page includes a thorough description and accurate photos that highlight any notable wear or markings. If you have any questions about a particular item’s condition or history, please feel free to ask us before purchasing – we’re always happy to provide more information.

When it comes to returns, vintage items are eligible under our standard 14-day return policy.
However, normal age-related wear does not count as a defect or misrepresentation.
If you simply decide the item isn’t right when you see it, you can still return it by following the general return procedure above — return shipping will be your responsibility.
On the other hand, if a vintage item arrives with an unexpected issue or damage that was not described, we treat this seriously as a misrepresented item. In that case, we’ll cover the return shipping and offer a full refund or a suitable resolution.

If you have any questions or need assistance at any stage, you can always reach out to us at support@culturalhabits.com. Our customer support team is ready to help and will be happy to answer any inquiries or concerns you have. We typically respond within one business day.